Reports People and Culture Manager

ABOUT WASHINGTON HEALTHCARE

Founded in 2015, Washington Healthcare PLC has grown into Ethiopia’s premier healthcare provider, operating two medical centers with 80 beds, two pharmacies, and a diagnostic center staffed by over 300 healthcare professionals, serving more than 2 million patients. The organization combines advanced medical technology with internationally informed healthcare practices to deliver high-quality, accessible care to both local communities and international patients, driven by a strong commitment to excellence, accessibility, and innovation.

The Human Resources Officer – Learning and Development is responsible for coordinating and implementing employee learning, training, and professional development programs that enhance workforce capability and organizational performance. The role supports the identification of training needs, development of annual learning plans, coordination of internal and external training programs, orientation of new employees, performance improvement initiatives, leadership development, and compliance with mandatory healthcare training requirements. The Human Resources Officer works closely with department managers to promote a culture of continuous learning and professional growth.

KEY RESPONSIBILITIES:

• Learning and Development Duties:
  • Coordinate the annual Training Needs Assessment (TNA) across all departments.
  • Develop and implement the hospital's annual learning and development plan in collaboration with departmental managers.
  • Prioritize training initiatives based on organizational objectives, accreditation standards, and departmental needs.
  • Assist in preparing and monitoring the annual learning and development budget.
  • Monitor implementation of approved training plans and recommend adjustments where necessary.
• Training Coordination and Administration Duties:
  • Plan, organize, and coordinate internal and external training programs, workshops, seminars, and conferences.
  • Coordinate employee registration, scheduling, logistics, and communication for training activities.
  • Liaise with training providers, educational institutions, and professional associations.
  • Ensure training materials, attendance records, and evaluation forms are properly prepared and maintained.
  • Maintain an annual training calendar and communicate training schedules to relevant departments.
  • Monitor employee participation and completion of mandatory training programs.
• Employee Orientation and Onboarding Duties:
  • Coordinate induction and orientation programs for newly hired employees.
  • Ensure new employees receive orientation on organizational policies, workplace culture, ethics, occupational health and safety, infection prevention, and other mandatory topics.
  • Coordinate with department managers to facilitate departmental orientation and onboarding.
  • Evaluate the effectiveness of orientation programs and recommend improvements.
• Performance Development Duties:
  • Support the implementation of the hospital's performance management system by coordinating individual development plans.
  • Work with managers to identify competency gaps and recommend appropriate learning interventions.
  • Coordinate performance improvement training for employees requiring additional support.
  • Support succession planning and leadership development initiatives.
  • Promote continuous professional development across all employee categories.
• Training Records and Reporting Duties:
  • Maintain complete and accurate employee training records.
  • Update employee competency and certification records in the Human Resource Information System (HRIS).
  • Monitor expiry dates of professional licenses, certifications, and mandatory training requirements.
  • Prepare monthly, quarterly, and annual training reports.
  • Analyze training participation, effectiveness, and return on investment using established performance indicators.
• Compliance and Quality Improvement Duties:
  • Ensure learning and development activities comply with organizational policies, Ethiopian labor laws, and relevant healthcare regulations.
  • Support accreditation and quality improvement initiatives through training coordination.
  • Promote compliance with mandatory clinical and non-clinical training requirements.
  • Assist in HR audits by providing training records and related documentation.
  • Recommend improvements to learning and development policies and procedures.
• Employee Engagement and Organizational Development Duties
  • Promote a culture of continuous learning and knowledge sharing throughout the hospital.
  • Coordinate employee engagement activities that support professional development and organizational culture.
  • Encourage coaching, mentoring, and cross-functional learning initiatives.
  • Support organizational change initiatives through employee learning programs.
• Other Duties as Required
  • Participate in HR projects, departmental meetings, and continuous improvement initiatives.
  • Provide support to recruitment, employee engagement, and other HR functions during peak operational periods.
  • Perform other duties assigned by the People and Culture Manager or senior management.