KEY RESPONSIBILITIES:

• Cash Collecting and Receipting Duties:

• Receive payments from patients, insurance companies, corporate clients, and other customers through cash, cheque, bank transfers, mobile money, POS terminals, and other approved payment methods.
• Issue official receipts for all payments received.
• Verify payment amounts before processing transactions.
• Ensure all payments are accurately recorded in the Hospital Information System (HIS), accounting system, or cash management system.
• Confirm that supporting documents are complete before accepting payments.
• Maintain proper custody of cash and other negotiable instruments during working hours.

• Cash Reconciliation and Reporting Duties:

• Perform daily cash counts and reconcile cash collections with receipts and system records.
• Prepare daily cash collection summaries and end-of-day reconciliation reports.
• Identify and promptly report any cash shortages, overages, or discrepancies.
• Submit daily collection reports and supporting documentation to the Finance Department.
• Assist with monthly cash reconciliations and financial closing activities.
• Maintain accurate cash transaction records and supporting documentation.

• Bank Deposit and Treasury Support Duties:

• Prepare daily bank deposits in accordance with hospital policies.
• Ensure timely deposit of all cash and cheques collected.
• Maintain records of deposit slips and bank acknowledgements.
• Assist in monitoring cash balances and reporting liquidity requirements.
• Coordinate with banks regarding payment confirmations and deposit inquiries as required.

• Customer Service Duties

• Provide courteous and professional service to patients and visitors during payment transactions.
• Explain payment procedures, accepted payment methods, and receipt information.
• Respond to payment-related inquiries and resolve minor issues promptly.
• Coordinate with the Billing Office to resolve discrepancies between bills and payments.
• Maintain confidentiality of patient financial information.

• Internal Control and Compliance Duties

• Comply with hospital cash handling policies, financial procedures, and internal controls.
• Ensure cash drawers and safes are secured at all times.
• Report suspected fraud, counterfeit currency, irregular transactions, or security concerns immediately.
• Support internal and external audits by providing cash records and documentation.
• Ensure compliance with Ethiopian financial regulations and applicable tax requirements.
• Record Management Duties
• Maintain organized files of receipts, deposit slips, payment vouchers, reconciliation reports, and other financial documents.
• Ensure proper filing and retention of cash-related records.
• Assist in preparing financial information requested by management and auditors.
• Maintain confidentiality and accuracy of financial records.

• Other Duties as Required:

• Participate in departmental meetings and training programs.
• Support finance and accounting staff during peak operational periods.
• Assist in implementing process improvements related to cash handling and collections.
• Perform other duties assigned by the Finance Manager, Senior Accountant, or senior management.

REQUIRED MINIMUM QUALIFICATIONS:

• Bachelor's Degree or Diploma in Accounting, Accounting and Finance, Finance, Business Administration, or a related field.
• Minimum of three (3) years of relevant experience in cashiering, cash management, finance, or accounting.
• Experience in a hospital, healthcare facility, or other service-oriented organization is highly preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Good knowledge of cash handling procedures and financial controls.
• Basic understanding of accounting principles and financial recordkeeping.
• Familiarity with Ethiopian tax regulations related to cash receipts and invoicing.
• Proficiency in Microsoft Office applications, particularly Excel, and computerized accounting systems.
• Strong numerical aptitude and attention to detail.
• Excellent customer service and interpersonal skills.
• High level of honesty, integrity, and accountability.
• Ability to maintain confidentiality of financial and patient information.
• Strong organizational and time management skills.
• Ability to work under pressure, handle large volumes of transactions accurately, and meet deadlines.