KEY RESPONSIBILITIES:

• Credit Administration Duties:

• Review and process applications for corporate and insurance credit accounts in accordance with hospital policies.
• Verify customer eligibility and supporting documentation before establishing credit accounts.
• Maintain accurate records of approved credit limits, contractual terms, and payment conditions.
• Monitor customer credit limits and recommend adjustments where appropriate.
• Ensure credit facilities are granted only to authorized corporate clients and insurance providers.

• Account Receivable Management Duties:

• Monitor all outstanding accounts receivable and prepare regular aging reports.
• Follow up with insurance companies, corporate clients, and other credit customers to ensure timely payment.
• Reconcile customer accounts and investigate outstanding balances.
• Identify overdue accounts and implement appropriate collection actions.
• Maintain accurate records of customer payments, outstanding invoices, and collection activities.
• Escalate long-outstanding accounts to management for further action.

• Collection and Recovery Duties:

• Contact customers regarding overdue invoices through letters, email, telephone, and official correspondence.
• Negotiate payment arrangements with customers within approved authority limits.
• Monitor compliance with agreed payment schedules.
• Coordinate recovery of outstanding debts while maintaining positive customer relationships.
• Recommend accounts for legal recovery or write-off in accordance with hospital policies.

• Insurance and Corporate Account Management Duties

• Coordinate with the Billing Officer to verify insurance claims and corporate invoices before submission.
• Monitor insurance claim settlements and corporate account payments.
• Resolve payment disputes with insurance companies and corporate clients.
• Maintain complete documentation supporting credit transactions and collections.
• Ensure contractual billing terms are properly applied.

• Financial Reporting Duties

• Prepare weekly and monthly accounts receivable and collection reports.
• Analyze collection performance and identify trends affecting cash flow.
• Report overdue accounts, collection ratios, and bad debt risks to management.
• Recommend strategies to improve collections and reduce outstanding receivables.

• Customer Service and Relationship Management:

• Respond to inquiries from corporate clients, insurance companies, and patients regarding outstanding accounts and payment status.
• Build and maintain professional relationships with corporate customers and insurance providers.
• Resolve credit and payment issues promptly and professionally.
• Coordinate with internal departments to address account discrepancies.

• Compliance and Internal Control Duties

• Ensure compliance with hospital credit policies, financial procedures, and contractual agreements.
• Maintain confidentiality of financial and customer information.
• Ensure proper documentation of all credit approvals, collections, and account adjustments.
• Assist internal and external auditors by providing required receivable and credit records.
• Report suspected fraud, irregular transactions, or policy violations.

• Other Duties as Required

• Participate in departmental meetings and training programs.
• Support revenue cycle improvement initiatives.
• Assist the Finance and Billing teams during peak operational periods.
• Perform other duties assigned by the Billing Manager, Finance Manager, or senior management.

REQUIRED MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Accounting, Accounting and Finance, Finance, Business Administration, Economics, or a related field.
• Minimum of three (3) years of relevant experience in credit management, accounts receivable, collections, finance, or accounting.
• Experience in a hospital, healthcare facility, or other service-oriented organization is highly preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Good knowledge of credit management, accounts receivable, and collection procedures.
• Understanding of hospital billing processes and revenue cycle management.
• Familiarity with insurance claims administration and corporate billing practices.
• Basic knowledge of Ethiopian financial regulations and accounting principles.
• Proficiency in Microsoft Office applications, particularly Excel, and accounting or Hospital Information Systems (HIS).
• Strong analytical, reconciliation, and problem-solving skills.
• Excellent negotiation, communication, and interpersonal skills.
• Strong organizational skills with attention to detail and accuracy.
• High level of integrity, professionalism, and confidentiality.
• Ability to prioritize workload, meet deadlines, and work effectively with internal and external stakeholders.