Job Details

IT Manager

Date Posted: Mar 13, 2026

Salary: Negotiable

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Job Description

Position Title: IT Manager

Required No: Five (5)

Department: Technology & Infrastructure

Reports To: Technical Manager / Project Manager

Location: [Regional Hub / HQ with travel to sites]

Employment Type: Full-Time, Contract

Job Summary

The IT Manager is responsible for the reliable deployment, maintenance, and security of all IT infrastructure supporting the FAYIDA registration initiative across multiple centers. This role ensures technical operations run seamlessly, data is protected, and system disruptions are minimized through proactive management, technical support, and close collaboration with the employer's (NIDP) technical team.

Key Responsibilities

Infrastructure Deployment & Management:

Oversee the rollout, configuration, and ongoing upkeep of IT infrastructure, including biometric systems, registration clients, local networks, and databases.
Ensure all technical components align with the employer's requirements and integrate harmoniously with the broader project ecosystem

Security & Compliance:

Implement and enforce robust data protection and security protocols across all systems.
Ensure all data handling and storage practices comply with national privacy regulations and the employer's strict security policies.

Technical Support & Continuity:

Provide real-time, second-level technical support to resolve hardware, software, and network issues across registration centers to minimize operational downtime.
Develop and implement risk mitigation strategies and contingency plans to ensure business continuity.

Training & Collaboration:

Assess training needs and conduct sessions for field staff (Supervisors, Officers) on the proper use of IT systems and troubleshooting.
Work closely with the employer's (NIDP) technical team to ensure IT strategies and operations fully support and advance the project's overall objectives.

Required Qualifications & Skills

Education:

MSc or BSc. degree in Computer Science, IT, Computer Engineering, Software Engineering, or related field of study

Experience:

6 years of experience with a B.Sc. / 4 years with M.Sc., in IT operations, infrastructure management, and leading large-scale IT projects.
Excellent knowledge of computer systems, security, network administration, databases, and data storage systems.
Proven experience in monitoring, debugging, and troubleshooting complex IT solutions.
Experience with digital identity systems and large-scale enrollment operations is highly desirable.
Firm grasp of IT infrastructure and operations best practices.

Additional Requirements

Exceptional analytical, problem-solving, and project management skills.
Strong leadership abilities and experience managing technical teams or vendors.
Excellent communication and collaboration skills to interface between field operations and employer technical teams.
Ability to work under pressure and travel to various registration sites as required.

NB:-Disclaimer for All Positions: This job description is not exhaustive and may be subject to changes or additional duties as required by the project's needs and the employer's (NIDP) directives.

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Company Overview

Alliance Workforce Supply

Addis Ababa, Addis Ababa, Ethiopia

6 Current Jobs Openings

At Workforce Alliance Supply, we are dedicated to empowering organizations with comprehensive Human Resource (HR) solutions tailored to meet the unique needs of our clients. Our mission is to streamline HR processes, enhance workforce efficiency, and foster a culture of growth and innovation across all sectors.

“Our Promise: Expert, Tailored, Innovative, Committed”

Expertise: Our team comprises HR professionals with extensive experience across industries and sectors.
Customization: We understand that no two organizations are alike, and we tailor our services to meet your specific needs.
Innovation: We leverage the latest HR technologies and methodologies to deliver cutting-edge solutions.
Commitment: We are passionate about helping organizations achieve their goals through effective workforce management.

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Location Addis Ababa, Addis Ababa, Ethiopia
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Employment Type: Contract
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Shift: Full-time
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Career Level: Senior Level
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Positions: 5
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Experience: Mid-Level / Experienced | Experience: 4 - 8 years
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Degree: PHD / Doctorado
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Apply Before: Mar 31, 2026