Job Details

Registration Supervisor

Date Posted: Mar 13, 2026

Salary: Negotiable

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Job Description

Job Description: Registration Supervisor

Position Title: Registration Supervisor

Department: Field Operations

Reports To: Area Manager / IT Manager

Location: [Assigned Registration Center]

Employment Type: Full-Time, Contract

Job Summary

The Registration Supervisor ensures the smooth, efficient, and high-quality operation of a Registration Center. This role combines leadership, operational oversight, and technical support to manage a team of Registration Officers, maintain equipment, enforce protocols, and guarantee data integrity and security.
Key Responsibilities

Team & Operational Management:

Lead daily morning briefings and end-of-day debriefings with the registration team.
Supervise and support Registration Officers, ensuring courteous conduct and adherence to all guidelines.
Manage the overall registration workflow to ensure a smooth experience for registrants.
Act as the first point of contact for registrant concerns and grievances, providing resolution or escalation.

Quality Assurance & Compliance:

Conduct final verification of documents and "sign off" on all registrations involving biometric exceptions.
Perform rigorous quality checks on all registration packets at the end of each day before upload to the central database.
Ensure strict adherence to all registration guidelines, policies, and data security protocols.
Verify that every registrant receives a duly signed acknowledgement slip.

Technical & Logistics Oversight:

Ensure all registration equipment (computers, biometric devices, printers, and scanners) is functional at the start of each day.
Manage the daily charging, security, and shutdown of all kits and equipment.
Provide first-level technical support for the registration client and hardware, liaising with NIDP IT for advanced issues.
Ensure the center is always ready for operation as per the official readiness checklist.

Backup Function:

Perform the duties of a Registration Officer during peak periods or staff shortages.

Required Qualifications & Skills

Bachelor’s degree (BSc) in Computer Science, Information Technology, Computer Engineering, or a related field.
Minimum of 1 year of relevant experience in data capture, team support, or IT-enabled field operations.
Minimum age of 20 years or above.
Applicants must possess either a Fayda ID or a valid/formal registration number
Proven proficiency in computer systems.
Fluency in English, Amharic, and the local regional language (speaking, reading, and writing).

Additional Requirements

Demonstrated leadership and problem-solving skills.
Excellent organizational and people-management abilities.
High sense of responsibility for data security and process integrity.
Ability to train others, manage conflicts, and communicate effectively under pressure.

NB:-Disclaimer for All Positions: These job descriptions are not exhaustive and may be subject to changes or additional duties as required by the project's needs and the employer's (NIDP) directives.

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Company Overview

Alliance Workforce Supply

Addis Ababa, Addis Ababa, Ethiopia

6 Current Jobs Openings

At Workforce Alliance Supply, we are dedicated to empowering organizations with comprehensive Human Resource (HR) solutions tailored to meet the unique needs of our clients. Our mission is to streamline HR processes, enhance workforce efficiency, and foster a culture of growth and innovation across all sectors.

“Our Promise: Expert, Tailored, Innovative, Committed”

Expertise: Our team comprises HR professionals with extensive experience across industries and sectors.
Customization: We understand that no two organizations are alike, and we tailor our services to meet your specific needs.
Innovation: We leverage the latest HR technologies and methodologies to deliver cutting-edge solutions.
Commitment: We are passionate about helping organizations achieve their goals through effective workforce management.

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Location Addis Ababa, Addis Ababa, Ethiopia
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Employment Type: Contract
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Shift: Full-time
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Career Level: Entry Level
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Positions: 1
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Experience: Entry-Level / Intern | Experience: 0 - 2 years
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Degree: Masters
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Apply Before: Mar 31, 2026