Senior Digital Payment Devices Administrator
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Job Summary
Academic and Professional Qualifications
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Bachelor’s degree in Information Technology, Computer Science, Information System, Computer Engineering or any other equivalent field.
Experience
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Minimum of five (5) years relevant experience
Functional/Technical Competencies
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Incident and problem management: Monitoring system logs and responding to incidents, root cause analysis for recurring issues, developing and implementing preventative measures, response and remediation.
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Hardware and peripheral support expertise: Knowledge and experience in maintaining and troubleshooting physical infrastructure and related peripheral equipment.
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System recovery knowledge: Ability to perform recovery efforts in response to system failures or outages, ensuring minimal impact on business operations.
Behavioral Competencies
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Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement
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Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
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Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank's platform, culture, CSR initiatives, training programs, and, most importantly, the organization's mission, vision, and values.
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Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
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Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
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Continuous Improvement: Commitment to always finding ways to do things better.
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Agility: Ability to move quickly and easily.
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Responsiveness: Ability to adapt to change and meet new demands quickly.
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Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
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Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
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Empathy: Understand and share the feelings, perspectives and experiences of customers.
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Data driven: Consistently utilizing data to drive work and make informed decisions.
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Respect: is the glue that holds teams, organizations, customers together.
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Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.
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Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
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Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.
Leadership Competency
Place Of Work
- North Addis District , Addis Ababa
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Job Description
Senior Digital Payment Devices Administrator
External Vacancy
July 11, 2026
Dashen Bank S.C is pleased to announce the following vacancy.
Vacancy Details
Place of work
- North Addis Ababa District
Vacancy Number: DB_EX/HO/011/26
Vacancy Posting End Date: 20/07/2026
Job Summary
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Senior Digital Payment Devices Administrator is responsible for the administration, monitoring, maintenance, and operational support of the Bank's digital payment devices, including ATMs, POS terminals, and other electronic payment channels. The role ensures the availability, reliability, security, and optimal performance of these devices through effective installation, configuration, maintenance, incident management, vendor coordination, and system enhancements. The role holder is also responsible for managing the network connectivity and communication services required for digital payment devices and also ensures compliance with regulatory requirements, industry standards, and the Bank's policies while collaborating with internal and external stakeholders to deliver secure, efficient, and uninterrupted digital payment services.
Skills Required
Company Overview
Dashen Bank was founded by eleven visionary shareholders and veteran bankers with initial capital of Birr 14.9 million in September 1995. Upon securing license from the National Bank of Ethiopia, Dashen opened its doors for service on the 1st of January 1996 with eleven fully-fledged branches.
Dashen Bank coined its name from the highest peak in Ethiopia, mount Dashen, and aspires to be ‘’Best in class Bank in Africa’’. The Bank aimed to be among the leading banks in Africa and it will extend its reach across Africa both for competitive benchmarking and business.
Ras Dashen is Part of the Simien Mountains National Park, an exotic setting with unique wildlife and breath-taking views on a landscape shaped by nature and traditional agriculture. The Simien Mountains is home to endemic wild life including the Walia Ibex, Simien Fox or Ethiopian Wolf and the Gelada Baboon. Dashen aspires to set new heights in banking services through the delivery of unique value propositions second to none.
Job Details
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location_onLocation Addis Ababa, Addis Ababa, Ethiopia
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desktop_windowsEmployment Type: Full Time/Permanent
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scheduleShift: Full-time
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analyticsCareer Level: Senior Level
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groupPositions: 1
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calendar_view_dayExperience: Mid-Level / Experienced | Experience: 4 - 8 years
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schoolEducation Qualification: Masters
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calendar_monthApply Before: Jul 20, 2026
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