Academic and Professional Qualifications

• BA/BSC Degree in Information Technology, Computer Science, Information System, Software Engineering.

Experience

• Five (5) years relevant experience

Functional/Technical Competencies

• Data Collection and Insight Development: Ability to organize and summarize research findings, preparing user feedback reports, and providing actionable insights for design improvement.

• User Journey and Persona Documentation: Ability to support the creation and maintenance of user journey maps, personas, and other design documentation tools.

• User Research Participation: Ability to contribute to user research, surveys, and usability testing to gather feedback and understand user needs and pain points.

• User Interface Design Support: Ability to assist in designing visually consistent and user-friendly digital interfaces aligned with the Bank’s brand and UI standards.

• Creative Ideation and Problem Solving: Capability to contribute creative ideas during brainstorming sessions and suggest design solutions that enhance user experience and accessibility.

• Assist Usability Testing and Feedback Integration: The ability to support usability test sessions, help record observations, and assist in compiling feedback for design improvements.

• Assist Wire Framing: The capability to create low-fidelity wireframes under guidance, supporting the design team in visualizing layouts and user flows.

Behavioral Competencies

• Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement.

• Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.

• Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank's platform, culture, CSR initiatives, training programs, and, most importantly, the organization's mission, vision, and values.

• Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.

• Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.

• Continuous Improvement: Commitment to always finding ways to do things better.

• Agility: Ability to move quickly and easily.

• Responsiveness: Ability to adapt to change and meet new demands quickly.

• Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.

• Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.

• Empathy: Understand and share the feelings, perspectives and experiences of customers.

• Data driven: Consistently utilizing data to drive work and make informed decisions.

• Respect: is the glue that holds teams, organizations, customers together.

• Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.

• Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.

• Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Place Of Work

• Head Office,Addis Ababa