Job Details

Human Resources Officer (Headquarter)

Date Posted: Mar 16, 2026

Salary: Negotiable

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Job Description

Job Summary

The Human Resources Officer at Headquarters is the operational backbone of the project's people management function. This role ensures that the registration project is staffed with the right people, in the right numbers, performing at the right level, all within the approved budget framework. The officer is responsible for the full spectrum of HR operations, including workforce planning, talent acquisition, performance management, employee relations, disciplinary oversight, training coordination, and accurate payroll preparation. By serving as the vital link between project leadership, field administration, and the finance team, this role guarantees that human capital challenges are addressed proactively to maintain uninterrupted registration operations across 100 centers and 700+ staff.

Position Title: Human Resources Officer
Required No: Two (2)
Department: Human Resources
Reports To: HR Manager
Location: Addis Ababa, Headquarters (with periodic field visits)
Employment Type: Contract

Key Responsibilities:
1.Workforce Planning & Budget Compliance

Monitor the approved staffing structure and headcount against actual deployment, ensuring all positions are filled in accordance with the project budget.
Track personnel costs (salaries, benefits, incentives) against the HR budget and alert management to any potential overruns or variances.
Provide regular workforce analytics to project leadership, including vacancy rates, turnover trends, and staffing projections.

2.Talent Acquisition & Onboarding:

Lead the end-to-end recruitment process for all project positions (HQ and field), including job advertisement, candidate sourcing, screening, interview coordination, and reference checks.
Ensure all hiring decisions are made promptly to fill vacancies and minimize operational disruption, particularly for critical field roles.
Coordinate and conduct comprehensive onboarding sessions for new hires, ensuring all documentation is complete and they are oriented to project policies, culture, and expectations.
Maintain a robust candidate pipeline and reserve list for rapid replacement in case of unexpected turnover.

3.Performance Management & KPI Monitoring:

Implement and monitor the project's performance management system, ensuring all employees have clear, documented performance objectives aligned with monthly KPIs.
Work closely with supervisors and managers to ensure timely completion of performance evaluations and feedback sessions.
Track individual and team performance against KPIs, providing regular reports to management and identifying high performers for recognition and underperformers for support.

4.Employee Relations & Disciplinary Oversight:

Serve as the primary point of contact for employee inquiries regarding HR policies, benefits, and workplace concerns.
Manage the disciplinary process in accordance with project policies and Ethiopian labor law, including:
Documenting incidents and conducting initial fact-finding investigations.
Issuing verbal and written warnings for policy violations in consultation with the HR Manager.
Recommending corrective actions up to and including termination (with final approval from HR Manager/Project Manager).
Foster positive employee relations by addressing grievances fairly and confidentially, mediating conflicts when necessary.

5.Training & Competency Development:

Identify training needs across the project in collaboration with department heads and field supervisors.
Coordinate the scheduling, logistics, and delivery of all training programs, including mandatory registration training for new field staff.
Maintain a training record database for all employees, tracking who has completed required certifications and identifying gaps.
Ensure all deployed staff possess the necessary competencies to perform their roles effectively and safely.

6.Payroll Preparation & Coordination:

Prepare accurate monthly payroll data for all project staff (HQ and field) and submit to the Finance Officer by established deadlines.
Calculate all salary components, including base pay, allowances, overtime, and performance-based incentives tied to monthly KPI achievement.
Ensure all new hires, terminations, salary adjustments, and leave balances are accurately reflected in payroll each month.
Verify attendance records, leave reports, and timesheets submitted by field Admin Officers to ensure payroll accuracy.
Collaborate with Finance to resolve any payroll discrepancies and respond to employee payroll inquiries.

7.HR Administration & Reporting:

Maintain complete, confidential, and up-to-date personnel files for all employees (digital and physical).
Prepare and submit regular HR reports to the HR Manager and project leadership, covering recruitment status, turnover rates, disciplinary actions, training completion, and payroll summaries.
Ensure all HR practices and documentation comply with Ethiopian labor laws, donor requirements, and project policies.

Required Qualifications & Skills:
Education:

Bachelor's degree in Human Resources Management, Business Administration, Psychology,or a related field. A Master's degree and professional HR certification (e.g., CIPD, HRMI) is an advantage.

Experience:

Minimum of 5+ years of progressive experience in human resources management, preferably within large-scale projects, NGOs, or organizations with a significant field workforce (500+ employees). Experience in high-volume recruitment and payroll preparation is essential.

Technical Skills:

Strong knowledge of Ethiopian labor laws and regulations.
Proficiency in HR information systems (ERP) and Microsoft Office Suite (Excel, Word, PowerPoint).
Demonstrated experience in payroll calculation and management.
Familiarity with performance management frameworks and KPI-based incentive structures.

Core Competencies:

Integrity & Confidentiality: Unquestionable ethical standards and ability to handle sensitive employee information with discretion.
Strong Interpersonal Skills: Ability to build trust, communicate effectively, and resolve conflicts with empathy and fairness.
Attention to Detail: Meticulous accuracy in documentation, payroll processing, and record-keeping.
Organizational Excellence: Proven ability to manage multiple priorities, meet tight deadlines, and maintain order in a fast-paced environment.
Problem-Solving Orientation: Proactive approach to identifying issues and implementing practical solutions.
Resilience: Ability to remain calm and effective under pressure, particularly when managing disciplinary matters or staffing crises.

Work Environment:

This is a headquarters-based role that operates in a dynamic, high-volume environment. The HR Officer will interact regularly with all levels of project staff, from field facilitators to senior management. The role requires occasional travel to field locations to conduct site visits, support recruitment efforts, or address employee relations matters. The officer must be prepared to work extended hours during peak recruitment periods, payroll cycles, or urgent staffing situations.

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Company Overview

Alliance Workforce Supply

Addis Ababa, Addis Ababa, Ethiopia

9 Current Jobs Openings

At Workforce Alliance Supply, we are dedicated to empowering organizations with comprehensive Human Resource (HR) solutions tailored to meet the unique needs of our clients. Our mission is to streamline HR processes, enhance workforce efficiency, and foster a culture of growth and innovation across all sectors.

“Our Promise: Expert, Tailored, Innovative, Committed”

Expertise: Our team comprises HR professionals with extensive experience across industries and sectors.
Customization: We understand that no two organizations are alike, and we tailor our services to meet your specific needs.
Innovation: We leverage the latest HR technologies and methodologies to deliver cutting-edge solutions.
Commitment: We are passionate about helping organizations achieve their goals through effective workforce management.

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Location Addis Ababa, Addis Ababa, Ethiopia
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Employment Type: Contract
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Shift: Full-time
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Career Level: Mid Level
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Positions: 2
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Experience: Mid-Level / Experienced | Experience: 4 - 8 years
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Education Qualification: Masters
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Apply Before: Apr 12, 2026