About ABH

ABH Partners Plc is a leading consultancy and human resources sourcing firm in Ethiopia with about 15 years of experience in supporting the implementation of development programs and projects. ABH exists to fuel synergistic societal growth by harnessing local knowledge and international standard. Dedicated to the betterment of societal development, technical assistance, and knowledge management, ABH has gained credibility and industry experience in the development sector in general.

ABH partners would like to invite applicants to register and be part of our diverse database to be used for recruitment of staff for potential clients;

Post title: Customer Care Executive 

Required number: 120

Place of Work:

To be stationed in different regional cities of Ethiopia, including Dire Dawa and Addis Ababa City Administrations

Duties and Responsibility

• Possessing excellent knowledge to enhance customer support.
• Overseeing the customer service process.
• Managing a team of representatives offering customer support.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Resolving customer complaints brought to your attention.
  Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Planning the training and standardization of service delivery.
• Maintaining a pleasant working environment for your team are the main responsibilities but, not limited to this.