Customer Care Executive

ABH partners would like to invite applicants to register and be part of our diverse database to be used for recruitment of staff for potential clients as Customer Care Executive.

Not Disclosed

Full Time

Different regional cities, Ethiopia
Bole Rd Behind DH Geda Tower

Career Level
3 years and above
Type of corporation
Company size

About ABH

ABH Partners Plc is a leading consultancy and human resources sourcing firm in Ethiopia with about 15 years of experience in supporting the implementation of development programs and projects. ABH exists to fuel synergistic societal growth by harnessing local knowledge and international standard. Dedicated to the betterment of societal development, technical assistance, and knowledge management, ABH has gained credibility and industry experience in the development sector in general.

ABH partners would like to invite applicants to register and be part of our diverse database to be used for recruitment of staff for potential clients;

Post title: Customer Care Executive 

Required number: 120

Place of Work:

To be stationed in different regional cities of Ethiopia, including Dire Dawa and Addis Ababa City Administrations

Duties and Responsibility

  • Possessing excellent knowledge to enhance customer support.
  • Overseeing the customer service process.
  • Managing a team of representatives offering customer support.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Resolving customer complaints brought to your attention.
    Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Planning the training and standardization of service delivery.
  • Maintaining a pleasant working environment for your team are the main responsibilities but, not limited to this.
  • BA in Marketing, Business Administration, Accounting, Finance, Economics, Management, Computer Science, Information Technology, Engineering and related fields 
  • A minimum of 3 years' experience.
  • Excellent interpersonal and communication skills.
  • Ability to lead a team.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.
  • Excellent oral and written English skills and one more local language besides Amharic.

 

Qualified and interested applicants who fulfill the above requirements can apply here and contact us for any inquiries using +251 985628585 phone number.